Return & Refund Policy

At Essential Mushrooms, we are dedicated to providing high-quality products and ensuring our customers are completely satisfied with their purchases. If you need to return a product, we are here to help.

Initiating a Return:

To start the return process, please contact us at info@essentialmushrooms.com. Returns must be pre-approved by our support team. Any items returned without prior approval will not be eligible for a refund. A written return authorization from an Essential Mushrooms representative will be required to proceed.

Satisfaction Guarantee:

We stand behind our products with a 100% satisfaction guarantee. If you are not fully satisfied with your purchase for any reason, you may request a full refund (excluding shipping costs) within 30 days of the purchase date. We may ask for your feedback on the product to better understand your concerns and to improve our offerings.

Return Guidelines:

• Contact info@essentialmushrooms.com within 30 days of purchase to initiate a return.
• Provide detailed feedback on why the product did not meet your expectations.
• Return the product, along with your name and order number, to the address provided by our customer service team.

Refund Processing:

Upon receipt of the returned item, we will process your refund. Please allow 7-10 business days for processing. Refunds will be issued to the original payment method and may take an additional 3-7 business days to be credited back to your account, depending on your payment provider.

Purchases from Third Parties:

Please note that we cannot offer refunds for products purchased through third-party websites or retailers. For such items, please contact the original place of purchase for returns or exchanges.

Product Condition:

We can only accept returns of unopened and unused products. Opened or used products are not eligible for returns due to health and safety reasons. Please ensure that the items are properly packaged to prevent damage during transit.

Shipping Damages or Loss:

If your product arrives damaged or is lost during shipping, please contact us immediately. We will arrange for a replacement at no additional cost to you. We may require photos of the damaged product for our records.

Shipping Costs:

Return shipping costs are the responsibility of the customer. We can provide a prepaid return label for your convenience, and the cost of this label will be deducted from your refund.

FDA Compliance:

Our products have not been evaluated by the FDA. No claims are made regarding any specific benefits associated with our products. Any decision to purchase and use our products is based solely on your own research and opinion.